What is a chatbot? Put in simple words, a chatbot is a software solution that uses machine learning to have a conversation (or chat as it is called) with another user online. You’ve likely seen these when you visit a website for a bank, or credit card company, a car sales website, or even a software business.
A few seconds after you land on the page, or sometimes upon arrival, a pop-up will appear that says something like “Hi, how can I help you?” or “Is there something you’re looking for?” If you answer the prompt, your chat with the bot will begin. Based on your responses additional prompts may be provided, or you might be redirected to a live representative for more help.