Frequently Asked Questions
Isn’t website security my host’s responsibility?
the difference between Starter, Speed and Site?
It’s a common misconception that hosting providers offer security for each
website they host. However, your web host only protects the server your website is hosted
on, not the website itself. Think of it like securing an apartment building. Property
management takes responsibility for securing the building, but each tenant must lock the
door to their own apartment.
these plans remove a current malware infection?
SecureStarter is designed for personal websites or blogs. It can automatically
detect and remove malware but doesn’t repair a currently infected website. The SecureSpeed
and SecureSite packages will both repair a currently hacked website, however, with the Speed
package you only get one manual repair, while Site gives you unlimited access to our team of
I have an
SSL Certificate, why do I need this?
Only SecureSpeed and SecureSite will repair a currently infected website.
services work will all hosting providers?
An SSL certificate is a great first step to a secure website. It encrypts
information passed between your site and its visitors to help prevent data theft. However,
you still need to protect your site from threats like defacement, data theft or resource
services work with all website platforms?
Yes, our services work with all website hosting providers.
of payments do you accept?
SiteLock website security products work with all open source website
platforms, such as WordPress, Joomla and Drupal. We also work with custom coded websites and
support many ecommerce platforms.
We currently accept Visa, Mastercard, Discover and American Express. We do not
accept PayPal or electronic checks currently.