When you’re busy managing your website, it helps to have a security expert on your side should you ever run into trouble. That’s where SiteLock Expert Services comes in. Expert Services is our team of trained security engineers who manually find and fix malware, vulnerabilities, and other security issues quickly. They partner with customers to help them through stressful and confusing situations, such as sophisticated cyberattacks and host suspensions. Their services are available a la carte or included with SiteLock INFINITY, so you’re always covered in the event of a cyberattack.
Category: SiteLock Reviews (Page 1 of 2)
Did you know a single website experiences 44 attacks per day on average? Cybercriminals target websites to steal customer information, traffic, resources (like bandwidth), and of course, money. If you’re reading this, you’re already on the right track to protecting your website by taking matters into your own hands and researching security options.
That said, if you’re new to cybersecurity, deciding if and how you should protect your website can be confusing and overwhelming. We know there are a lot of things to consider when investing in your security—like your budget, needs, and whether or not the product or company is a good fit. At SiteLock, we’re here to help. SiteLock provides comprehensive website security to help find, fix, and prevent cyberattacks. We want to work with you, but the question is…do you want to work with us? Rather than us telling you why we’re a good fit, we thought it’d be best if you read what our customers have to say about their SiteLock experience.
SiteLock is passionate about the open-source community, and we are fortunate to attend a new content management systems (CMS) event nearly every single weekend. These events include WordPress, Joomla!, and Drupal events. While we love every event we attend, we’ve rounded some of our favorites from the past year so you can start marking the calendar for opportunities that fit your business or personal needs (hence the title—SiteLock Reviews: Events We Love in 2018). Each of these events are focused on education and networking, so whether you or your organization is an avid user of a CMS platform or seeking to expand your options in this category, these events provide the ideal setting for understanding best practices on a variety of topics such as coding, blogging, and security. As a bonus, even if you can’t attend, video recordings and live streams are available for most events.
Amanda Naor’s camera lens has a distinct purpose: “to authentically tell a story through images.” A hobby photographer turned professional, Amanda is known for her documentary-style photos of children, families, and “the beauty of the everyday.” She established her small business, Amanda Naor Photography, to pursue a career that would allow her the flexibility to start a family of her own.
Sharing her images with clients and acquiring new customers is essential to building a successful business, so Amanda created a custom website, amandanaorphotography.com with WordPress. Using a plugin specifically designed for photographers, she added galleries to showcase her beautiful photos and even installed a template to help give her website a professional, polished look. After prospective customers view her work, they can easily schedule a session through a contact form on her site. While all these features helped define her brand and made for a great user experience, Amanda’s website was missing one very important component: website security.
MarlowesMemphis.com is the online face of Marlowe’s Ribs and Restaurant in Memphis, TN. Established in 1974, Marlowe’s has become an institution in Memphis with a loyal base of local customers, national and international tourists that flock to Elvis Presley’s iconic mansion, Graceland, while stopping for a bite to eat on the way. In fact, Marlowe’s is one mile south of Elvis Presley’s estate, which welcomes more than 500,000 visitors each year. Marlowe’s uses its website to capitalize on these tourist visits by offering online ordering for take-out, delivery, drive-thru pick up window, or reserving their free pink limo shuttle to bring customers to the restaurant for their World Class Award Winning Memphis-Style BBQ.
As a publisher, editor, and fan of the bucking bull industry for over 20 years, Terry Lidral brought her passion for ranch and rodeo to life by creating www.buckingstocktalk.com. The online magazine is dedicated to keeping bucking stock enthusiasts informed with monthly updates on industry news.
Dawn H. spent 30 plus years working in the IT industry before deciding to make a career change. Having recently lost 120lbs in 14 months, she developed a personal connection with a women’s shapewear brand and decided to purchase the company in November 2016.
As any small business can attest to, a website is central to establishing their brand. It not only acts as the face of the business, but is also the primary point of contact for customers and a profitable asset. Ninety percent of all Dawn’s business is conducted online through an e-commerce WordPress site. The site is also optimized for mobile use and provides an easy checkout experience. This makes it essential that her website is running safely and securely at all times.
Not long after purchasing the women’s shapewear brand, Dawn was slated to attend and exhibit at one of their biggest retail trade shows of the year on the West Coast just before the holiday shopping season. Attending this show was vital to driving brand awareness as well as traffic to her website, which would generate sales. About 12 hours before Dawn and her team were supposed to leave for the event, she received an email from Google saying her website had been hacked. Upon doing her own Google search she discovered that listed under her website name, in big red letters, were the words “THIS WEBSITE MAY BE HACKED.” After further investigation, it was determined that her website had most likely been Google blacklisted for several days before Dawn was even aware. Now in panic mode, Dawn immediately contacted her hosting provider who immediately put her in touch with SiteLock.
Solution and Result
Thanks to the SiteLock customer service team which operates 24/7/365, Dawn was able to get in touch with a SiteLock security consultant mere hours before her show. SiteLock quickly diagnosed the problem and explained that her e-commerce website had experienced multiple hacks in the form of email spam, URL’s referencing spam, and malware. These were security issues that, if left unattended, could have put customer data at risk. SiteLock told Dawn not to worry, and assured her that they would have the issues resolved within four to six hours. Although overwhelmed by the unexpected circumstances, Dawn was grateful for the personal attention and quality support she received from the SiteLock team.
“SiteLock took the time to explain to me exactly what was wrong with my website and helped recommend the right security solution to prevent my site from being hacked again.”
Dawn was relieved to wake up the next morning and see that her website was up and running, no longer blacklisted. Unfortunately, the very next day, her site was once again suspended. This time, Dawn’s hosting provider had found additional spam and malware in old backup files and folders that SiteLock did not have initial access to. Dawn immediately contacted SiteLock, who set up a conference call with the hosting company to help resolve the issue. Dawn explained, “I was so impressed because SiteLock worked directly with my hosting provider to ensure all issues were taken care of and that my website was back up and running smoothly before we hung up the call.”
As a small business owner without an IT department, it could have cost Dawn thousands of dollars to get her website back up, not to mention the potential for lost sales. Together, SiteLock and Dawn were able develop the right security solution for her website utilizing SiteLock TrueShield: Enterprise and SiteLock INFINITY. By taking a proactive approach to website security, Dawn has confidence knowing her website is protected and can focus on growing her business.
Since partnering with SiteLock, Dawn is much more aware of how easily hackers can target and successfully penetrate a website. Dawn recounted, “I never really thought this could happen to me. I assumed my hosting provider was securing my website. It was a tough lesson to learn that website security is actually my responsibility, but one that allows me to now educate others so it doesn’t happen to them.”
Today, Dawn has peace of mind that her site is secured with SiteLock, and her business can continue to run smoothly. Dawn especially loves the detailed report she receives that shows her just how many attacks continue to be blocked each week.
She is also amazed at the exceptional customer service SiteLock provides. “Every single day my account manager calls me to provide an update on my site. He just calls and says, “Hi Dawn. I have just started my shift and checked the reports on your site and everything is running smooth.” I mean, how many people do that? Maybe a few. How many do that every day? No one!” Dawn said.
Advice for other Small Business Owners
Dawn also has some advice for other small business owners in hopes of preventing them from having to go through the same ordeal that she did.
“My advice to small businesses is simple and straight forward. You need to create a security plan and be proactive in securing your website. Don’t think it won’t happen to you.”
We offer a suite of comprehensive and affordable website security solutions to ensure that your website stays free of malware. Check out The District or more SiteLock reviews to see how we have helped other businesses like yours.
Hyannis Whale Watcher Cruises is dedicated to providing ‘Cape Cod’s Finest Whale Watching!’ Established in 1989, the company brings more than thirty years of experience to whale watching, with an impressive sighting rate of 99 percent. As the company’s popularity grew, its website was forced to expand from an initial online brochure to a comprehensive resource including whale watching information, trip scheduling and online ticket purchasing. These changes also greatly increased customer reach both nationally and internationally.
Bill Kasal is a retired award-winning TV, video and radio producer. With over 25 years of experience, he
Kasal is the author of seven self-published books on Amazon. His writings cover a wide range of topics, including observations on daily life, family, recipes, humor, and his experiences as a reserve police officer. To share his stories and promote his books, Kasal relies heavily on his WordPress blog, billkasal.com.
Kasal started his blog in 2010, and not only uses it as an outlet for his writing, but also as a way for his site visitors to find his Amazon Author Page. “My blog has an active following, and my visitors reference it regularly to stay updated on my upcoming book launches,” Kasal says.
Dan Karr is the founder and CEO of ValChoice.com, a company with a mission to “give every consumer in America a free analysis of their insurance company.” After an awful car accident, Karr was unable to recover almost $100,000 worth of medical expenses from his health and auto insurance companies. As a husband and a father of three, the financial strain put pressure on his entire family. “After that experience, I vowed to prevent this from happening to any other family by leveraging my technology background to bring transparency to the insurance industry,” said Karr. That’s when ValChoice.com was born.
ValChoice.com provides its customers with a detailed, easy-to-understand analysis of the value, protection and services that insurance companies offer. As the company website states, ValChoice.com is “an independent, unbiased and trusted source of information about insurance companies.”