The importance of cybersecurity has increased significantly over recent years and hosting providers are not immune to the burdens and impacts cybercrime present. In fact, hosting providers suffer daily from the consequences of security vulnerabilities found in commonly used CMS’s such as WordPress, Drupal, and Joomla. Many end-users do not have the time, resources, or inclination to properly maintain their code or applications, which can ultimately lead to vulnerabilities.
Fortunately, hosts can defend against cyberthreats with the right end-user security solution in place. Patchman not only protects your business, but helps it thrive.
Here are the top 3 reasons a hosting provider needs Patchman
Protect Customer’s CMS Applications
Representing ~70% market share, CMS applications such as WordPress, Joomla and Drupal are a popular way to build a website. However, securing these applications is still a challenge.
Protecting a CMS application falls to the end-user and, an unfortunate reality remains that a sizable portion of end-users does not have the time, resources, or inclination to properly maintain their code or applications. Protecting your customers CMS applications can help prevent revenue loss, stolen customer data, and reputation damage that can have devastating effects on their business.
Patchman offers a proactive solution that helps protect your customers by automating the process of finding and correcting vulnerabilities in outdated CMS applications across an entire hosting infrastructure. When an outdated application contains a vulnerability, Patchman will detect and patch this vulnerability within the code, rendering an outdated application as secure as the latest release. In a recent study, we found that Patchman actually protects more CMS websites than routine upgrades; providing that proactive solution you need to protect every website on your server.
End-User Security Education
While many website owners may have general cybersecurity awareness, they may not know where to start or even why they need it. As a result, end-user security adoption remains low. According to a study conducted by BullGuard, 43% of SMBs have no cybersecurity plan in place.
Patchman not only provides the cybersecurity protection website owners need, but it also allows you as the hosting provider to help provide end-user security education and build awareness. With customizable policies and customer email notifications, we make it easy to notify customers of security incidents and outdated applications. We offer detailed background on all vulnerabilities and provide customization capabilities to add in further education, best practices, or other relevant messaging.
Find Profitable Growth
While protection and end-user security education are important in providing value to the customer, what does this really mean to your bottom line? At SiteLock, we have over 400 partnerships which has given us a lot of insight into the performance of our products. We’ve seen our products, such as Patchman, contribute positively to our partners P&L and provide steady profitable growth. Here are the ways you could see Patchman working for your business:
- Improved Churn: Many website owners with a compromised website often blame the hosting provider for the compromise and consider moving to a new provider. With proactive patching and security protection, a hosting provider provides a clear value to their customer. Ultimately reducing churn by 20% on average
- Improve Operational Efficiencies: Hacked sites require a lot of operational support. CMS vulnerabilities drain admins’ operational time, increase their support call volume, and redirect their workflows to retroactively cleaning and recovering websites. By protecting customers sites proactively, you eliminate the resource impacts required to support vulnerable websites. We’ve seen Patchman reduce system admin utilization by 50% and decrease support ticket volume by 50%
With Patchman, hosting providers can deliver the protection their customers need, build cybersecurity awareness and end-user security education, all while seeing positive returns to their overall profitability.