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SiteLock® Support


Website Security Tools At Your Fingertips

Your SiteLock Dashboard will be your primary method of keeping track of the security on your website(s). Below is a quick overview on the different types of information you will find there as well as a couple Frequently Asked Questions that you may find helpful.

 
compromised website

Is Your Website Currently Compromised?

SiteLock 911 will automatically find and fix common types of malware infections.

Get Started Now

Or contact our support team for a custom solution

Call Toll Free: 855.378.6200
International: 415.390.2500
E-mail: support@sitelock.com

In your email, please include:

  • Your first and last name
  • Website address
  • Your email address
  • Best contact phone number
  • Description of the issue
sitelock support

Contact SiteLock Support 24/7/365

We're always available to help, so please reach out to us if you have questions at any point during your subscription.

Call Toll Free: 855.378.6200
International: 415.390.2500
Email: support@sitelock.com

SiteLock dashboard

Logging into the Dashboard

Visit https://secure.sitelock.com/login.php to access your account. If you have signed up for SiteLock via one of our hosting partners, you may be able to access your SiteLock Dashboard through your hosting control panel. Your login is the email you used to create your account. Your password was created at the time of sign-up (either online or on the phone with one of our Customer Service Representatives).

If you are unsure of your password, visit our login page, enter your login and click the Reset Password link beneath the Password field.

Some password best practices include:

  • Keep your password difficult to guess
  • Be sure to include special characters (e.g. !,@,#)
  • Avoid using dictionary words or names in your password
  • Change your password at least every few months
waf setup

Setting Up Your TrueShield Web Application Firewall (WAF)

If you have a WAF included in your package, please follow these instructions to get it set up.

  • Log into your Dashboard (see instructions above)
  • Scroll down to the "Security Summary" section
  • Find the "TrueShield" row and click the "Click for details" link
  • Follow the step-by-step instructions to complete your setup

Please note, this setup requires you to change your A Records(s) and CNAME alias in your DNS record. For setup guidance, click the "Instructions" link on the right of each section. If you are unable to complete your setup, please contact us and we will be happy to answer any questions.

faq

Frequently Asked Questions

I take credit cards on my site, so I need to be PCI Compliant. Can you help me with that?
Absolutely! Our Enterprise level WAF is certified to PCI Compliance standards and our PCI Compliance Program (through a partnership with Clone Systems) can streamline the Self-Assessment Questionnaire (SAQ) process.
What if I have more pages on my site than are included in my package?
Each package includes a limited amount of pages (unique urls). For example, our Basic scan package includes 25 pages while our Professional scan package includes up to 100.
What happens if my site has an issue?
We will alert you by email as soon as any issues are detected. From there, we will work with you to get your site secured, in order to provide uninterrupted service for your website and visitors.
Does SiteLock offer tailored plans to match my unique needs?
Yes! We offer several packages to choose from (and can even put together a custom solution), based on your needs.
What if I need to cancel my account?
Just give us a call at (844) 217-0577.

Navigating Your Dashboard

website traffic

Website Traffic

Upon logging in, you will see your website traffic broken down in four categories:

  • Shield Views (how many people clicked on your site's Trust Seal)
  • Unique Visitors (new visitors to the site)
  • Human Visitors (how many non-bot visitors accessed your website)
  • Bot Visitors (how many bots accessed your website)

Remember, not all bots are bad! Google, Yahoo and other search engines frequently use bots to crawl (index) your website for search engine optimization (SEO) purposes.

Security Summary

This section displays all of the information on the types of scans that have been run and when, along with what was scanned, any alerts, action(s) needed and a status. Hovering over any of the question marks will give you a brief description of the scan run.

messages

Messages and Alerts

This section displays all of your messages and alerts (pretty straightforward, right?). Here you will find any alerts on potential malware encountered on your site.

SiteLock dashboard alerts

SiteLock Trust Seal

To install your SiteLock Trust Seal, click on the green button at the bottom of your Dashboard homepage.

Select information for the language, Trust Seal style, installation and information options and click Save all options. Under installation (Step 3), if you selected the automatic installation, choose where you'd like the Trust Seal displayed. If you selected self-installation, click the link for the step-by-step guide to install it on your website.

Deploy SiteLock Trust Seal
scan settings

Scan Settings

Once you've familiarized yourself with your dashboard, you will want to confirm the frequency of the scans you've purchased.

On the Settings tab, under "Scan Settings" you will find the different scans and when they are scheduled to run.

Dashboard with scan settings
billing information

Account and Billing

On the Account tab you will find your account and billing information as well as past invoices available for PDF download.

Account dashboard
additional services

Common Additional Services Requested

For information on these services, please contact us at 877-257-9263.

  • SiteLock's Secure Malware Alert and Removal Tool (SMART).An FTP based scan that will help identify and fix most malware infections. SMART is available on all plans except Basic.
  • SSL Support. Available with the TrueShield WAF on our SecureSite plan or higher.
  • Daily Vulnerability and Penetration Testing. Available on Premium plan or higher.
  • PCI Compliance. Available with our SecureVIP plan.