Picking the Right Plan FAQ

Do your services work with all hosting providers?

Yes, our services work with all website hosting providers.

Do your services work with all website platforms?

SiteLock website security products work with all open source website platforms, such as WordPress, Joomla and Drupal. We also work with custom coded websites, support many ecommerce platforms and most WYSIWYG site builders.

Does SiteLock offer tailored plans to match my unique needs?

Yes! We offer several packages to choose from (and can even put together a custom solution), based on your needs. Visit our pricing page for more details.

How can I help prevent malware in the future?

Update your CMS (WordPress, Joomla, Drupal, etc.), themes and plugins on a regular basis. Outdated themes, plugins and CMS are one of the main reasons websites are hacked.

Clean your hosting account regularly to decrease the risk of vulnerabilities and exploits. You can clean your account by removing all old code, unused user and FTP accounts, and unused files and domains.

Never leave a backup of your website on the same server.

Frequently update your password to combine uppercase and lowercase letters, numbers and symbols.

if you have any additional questions or concerns, please contact our Support team at (877) 563 - 2832.

How much does SiteLock cost?

SiteLock offers a variety of website security packages, starting as low as $5 a month. Click here to view SiteLock pricing.

What are the differences between malware removal tools?

SiteLock SMART

(Secure Malware Alert and Removal Tool) runs once daily, downloading your website files and scanning for malware. If SMART finds known malware, it will automatically remove it or send you an alert, based on your preferences. If SMART finds new, unknown malware, our Expert Services team will review and contact you to discuss.

SiteLock SMART+

is just like SMART, but enhanced for WordPress. SMART+ offers an on-demand scan of your WordPress site's database for malware and suspicious content, as well as automated patching of any known vulnerabilities in core WordPress files.

SiteLock INFINITY

takes the technology in SMART+ but scans your website files constantly, identifying and removing infections as soon as they hit. If INIFINITY identifies any unknown malware, our Expert Services team of engineers will be notified to manually remove the malware from your website at no extra charge. The database scan still runs on-demand.

What are the differences between SiteLock plans?

SecureStarter is designed for personal websites or blogs. It can automatically detect and remove malware but doesn’t repair a currently infected website. The SecureSpeed and SecureSite packages will both repair a currently hacked website, however, with the Speed package you only get one manual repair, while Site gives you unlimited access to our team of cybersecurity professionals.

What should I do about other websites on my hosting account?

If you have other websites on your hosting account that are not properly protected, they can potentially become cross-infected or reinfect the website we are cleaning. It is recommended you protect all your domains with a comprehensive website security solution that can automatically find and remove malware, as well as protect your site from harmful requests.

Will these plans remove a current malware infection?

Yes, all of our plans will clean a currently infected website.