We recommend that you do not log in to your website admin or make any site changes during the malware clean process as this could interrupt your scan. You will be notified once your malware review is complete.
As a SiteLock customer, you can log in to your SiteLock Dashboard at any time to review the status of your security, including pages scanned and traffic blocked. We'll also send you live emails alerting you to anything malicious or suspicious on your website.
We're always available to help, so please reach out to us if you have questions.
How long will it take to clean my website?
On average we are able to clean most website infections in less than 3 hours, but this can be greater depending on the size of your website and the complexity of the infection.
Visit https://secure.sitelock.com/login to access your account. If you have signed up for SiteLock via one of our hosting partners, you may be able to access your SiteLock Dashboard through your hosting control panel. Your login is the email you used to create your account. Your password was created at the time of sign-up (either online or on the phone with one of our Customer Service Representatives).
If you are unsure of your password, visit our login page, enter your login and click the Reset Password link beneath the Password field.
Some password best practices include:
Upon logging in, you will see your website traffic broken down in four categories:
Remember, not all bots are bad! Google, Bing and other search engines frequently use bots to crawl (index) your website for search engine optimization (SEO) purposes.
This section displays all of the information on the types of scans that have been run and when, along with what was scanned, any alerts, action(s) needed, and a status. Hovering over any of the question marks will give you a brief description of the scan run.
Messages and Alerts
This section displays all of your messages and alerts (pretty straightforward, right?). Here you will find any alerts on potential malware encountered on your site.
SiteLock Trust Seal
To install your SiteLock Trust Seal:
Once you've familiarized yourself with your dashboard, you will want to confirm the frequency of the scans you've purchased.
On the Settings tab, under 'Scan Settings' you will find the different scans and when they are scheduled to run.
Account and Billing
On the Account tab you will find your account and billing information as well as past invoices available for PDF download.
Common Additional Services Requested
If you have a WAF included in your package, please follow these instructions to get it set up.
TrueShield Firewall Setup Guide
Please note, this setup requires you to change your A Records(s) and CNAME alias in your DNS record. For setup guidance, click the 'Instructions' link on the right of each section. If you are unable to complete your setup, please contact us and we will be happy to answer any questions.
To start the cleaning process, we run your website files through our automated scanning system. The system downloads and scans your site files to identify and remove known malware.
The time it takes to clean your site depends on its size and how much malware is present.
Unless your hosting account has been suspended due to the infection, your site will remain accessible to visitors during the clean. However, we recommend that you do not log in to your website admin or make any changes to your site until the clean is complete.
When the clean is complete you will receive a notification and be able to review detailed results.
Your visitors will be able to access your website during the clean. However, if your website was blacklisted or suspended by your hosting provider, your website may be inaccessible until the clean is complete.
We will only remove malware from your website during the cleaning process. However, we will notify you if we find any vulnerabilities during the clean.
SiteLock will only remove the malicious website files that are not critical to the site’s functionality.
How can we help with your website security?
Reduce your website security risks
Automatically protect your website, reputation and visitors against both common threats and advanced attacks.