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How to configure your SiteLock SMART Scan (Secure Malware Alert and Removal Tool)

The product that you have just purchased is your SMART (Secure Malware Alert and Removal Tool) Scanner. This is the scan that will be scanning your site files daily and can clean any malware automatically. For this scan to connect it will need to have an FTP User linked from your hosting account.

Step 1: Launch your SiteLock Dashboard:

  • If you have purchased services directly from SiteLock you can go to our website and select LOGIN at the top righthand corner or click here. Your username will be the email address that you signed up for our services with. You may need to request a password reset if you are unable to sign in.
  • If you purchased our services through one of our hosting partners, you can launch the dashboard by signing into your hosting control panel and following their instructions. You may need to search their knowledge base for instructions on how to do this.

Step 2: Configure SMART:

  • Once you have logged into your dashboard you will get a pop-up regarding the SMART configuration
  • Click on the “Configure” button to proceed to the setup.
  • The next page you will see will be the SMART Wizard. This is where you will input your FTP User.

Here you will enter the FTP Host, the FTP user, and the password to connect to the server. Once this has been entered hit the “Test Connection” button.

  • Once connected, you will see your files appear. Here you will select the proper location of your website files.
  • Once you have chosen the proper file directory, click “This Is It”.
  • The next page you will come to will be where you will decide if you want the scanner to remove the malware automatically. By default, this will be set to ‘No, just warn me.” Decide which option is best for you and then hit “Save”.

Hopefully, this guide was able to resolve your issue. Please let us know if you still require assistance by submitting a Support request through your SiteLock Dashboard, calling 877-563-2832, or chatting with us here.

Thank you for being a SiteLock customer and have a wonderful day!

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