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How to Add the SiteLock TrustSeal (badge) to your Website

For example, purposes, we will be using sitelock.com in these pictures.

After you have installed the Trust Seal on your website, it works by pulling data from our scanners running on your website, and not through the Firewall.

If our scanners determine your website is clean, it will display “Passed” in green along with the date it determined it was clean. Please note that the date displayed will be the last scan that was run and came back clean. Check your scan frequency settings if it is displaying an older date.

If our scanners determine your site got infected with malware or a vulnerability and was not resolved after 72 hours, the Trust Seal will automatically be removed. After you have resolved these issues, the Trust Seal will automatically be displayed again on your website.

If you click on the Trust Seal, it will bring up a new window as shown below.

  • Company Name - This will display your business’s name.
  • Domain -This will display your domain name.
  • Phone -This will display whether we have verified your phone number. If it says otherwise, please contact us so we may verify it.
  • Address -This will display whether we have verified your address. If it says otherwise, please contact us so we may verify it.
  • Verified spam-free -This will display the last date our scanners determined your site to be spam-free.
  • Verified malware-free -This will display the last date our scanners determined your site to be malware-free.
  • Secure SSL -This will display the last date our scanners detected your SSL.

How to Install the Trust Seal

  • Near the top of the main page of your dashboard, click the button with the shield shown below.
  • On the next page, you should see 3 steps. You can click each step to change their settings. When you are finished making changes on each step, click the next button to continue to the next one.

  • Choose a language. Select which language you want the Trust Seal to display by using the dropdown box. When you are finished making these changes, click the next button to continue.

  • Choose color, size and style. Here you can change the size, color and style of the Trust Seal. All options you select will update the example Trust Seal on the right. When you are finished making these changes, click the next button to continue.

Please note that the Trust Seal cannot be customized further than the options listed below. We will not accommodate any customization requests.

  • Color - You can select from red or white. This will change the color of the small bottom portion of the Trust Seal that says “Passed”.
  • Size. You can select from small, medium and big. This will change the size of the whole Trust Seal.
  • Style. You can select from “Secure” or “Malware Free”. This will make the Trust Seal say either “Secure” or “Malware Free”. You must have a premium or higher scanner to be able to display “Secure”. Otherwise, it will always say Malware Free.
  • Install SiteLock Trust Seal.

Copy the code and insert it into your website.

  • After the code is in your website, click the “Save Configuration Settings” button. Please allow up to 24 hours for your Trust Seal to come online and appear on your website. If it does not appear, there could be a few reasons why. Refer to the Trust Seal FAQ article for more details.

If after following these instructions you still need assistance, please contact us.

Trust Seal FAQ

My Trust Seal suddenly disappeared off of my site. What happened?

This can be due to several reasons:

  • Your site got infected with malware or a vulnerability and was not resolved after 72 hours. You do not need to make any changes to your Trust Seal code if this is the case. After you have resolved these issues, the Trust Seal will automatically be displayed again on your website.
  • You may have made a change to your site that replaced the code.

Why isn’t my website’s name or URL showing up in the Trust Seal?

This happens when the domain name is too long to fit into the space. Try using a larger Trust Seal in the settings.

I updated the size/color/style of the Trust Seal after installing it, but it hasn’t updated. What happened?

Clear your cache and cookies in all of your browsers.

Can SiteLock customize my Trust Seal further than the preset options?

No, the Trust Seal cannot be customized further than the preset options.We do not accommodate any customization requests.

I chose “Secure” as my style but it still only says “Malware Free” on my site. Why is that?

You must have a premium or higher scanner to be able to display “Secure”.

Do I have to have the firewall to use the Trust Seal?

No, the TrustSeal doesn't require firewall. It pulls data from scanners.

My Trust Seal is displaying an older date. Why is that?

The date displayed will be the last scan that was run and came back clean. Please check your scan frequency settings if it is displaying an older date.

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