In our last post, we introduced you to the new automatic malware scanner SiteLock is offering to its customers, SiteLock Secure Malware Alert and Removal Tool (SMART). We discussed the setup and configuration of the scanning system. Now, we’re going to show you the tool’s dashboard and reporting options that detect and display any malicious pieces of code that are hidden in your website.
The SMART Dashboard
Now that SMART has been configured and has started scanning your website files, it’s time to take a look at the results. Before we do, there are a few things about the interface you should know about:
The SMART Scan Summary
In the right-hand column labeled Scan Summary, you’ll see the following information for your website:
- Compliance status
- Auto-clean settings
- File synchronization status
A key item on the list is the last one. If you notice that the results of the scan are not what they should be, inspect the results of the scan by clicking the “View” link under “File Synchronization Status”. A dialog box will appear indicating the error.
Troubleshooting File Synchronization Errors
If the file sync was not successful due to some error, we will display the error we received from the server. If the error indicates the login was incorrect, or there was a missing file, then please inspect the settings established in the SMART FTP settings tab and correct as necessary. You can issue as many scans as necessary to ensure the correct settings were used. A scan may be issued by clicking the “Scan Now” button next to your scan status. If you would prefer for our support team to configure the SMART malware scanner on your website, you can send an email to our support team to create a ticket.
Malware Scanner Results
Viewing SMART’s results is easy! Just select your date range you want to see the scan results, then click on the red “update” button. Below that, a table will unfold.
In this table, you can click on the link listing the date when the scan took place. On the right of the table, you can see the compliance status of the scans.
In this table, you can see the results of the scan and what files were infected on your site. These files may be cleaned out manually, or you can select the “clean all” link at the top of the list to ask SMART to automatically clean out as much of the malicious code as possible.
This malware scanner is still a new product, so we only remove code that we know for a fact is bad. This is why you can trust our malware scanner to automatically clean your site. If our scanner ever removes legitimate code from your site, please contact us at once to have the issue resolved. If there is code that we’re not sure is malicious, but rather, is suspicious, we’ll notify you about it in the `Suspicious Files’ tab.
Please note that even though our malware scanner detects and removes most malicious code from your site, it is still your responsibility to ensure your website is up to date with the most recent code, has sufficient backups to ensure your downtime is minimal if it happens, and the malicious code is removed from your site.
If you have any questions, comments, or concerns regarding SMART malware scanner, feel free to contact us at 877-257-9263 and we’ll address your concerns right away. You can also send a ticket to support by sending an email to firstname.lastname@example.org. At SiteLock, we’re committed to your website security!
If you would like to learn more on how to use the dashboard, check out How To Keep Your SiteLock Dashboard Green on our WPDistrict blog.