When you’re busy managing your website, it helps to have a security expert on your side should you ever run into trouble. That’s where SiteLock Expert Services comes in. Expert Services is our team of trained security engineers who manually find and fix malware, vulnerabilities, and other security issues quickly. They partner with customers to help them through stressful and confusing situations, such as sophisticated cyberattacks and host suspensions. Their services are available a la carte or included with SiteLock INFINITY, so you’re always covered in the event of a cyberattack.
Expert Services performs a variety of functions to help clean and restore hacked websites in a timely manner. They thoroughly analyze websites and manually remove sophisticated malware, fix XSS and SQLi vulnerabilities, and work with hosting providers around the world to restore suspended websites. Best of all, they resolve these issues as quickly as possible to put customers at ease and get their websites back online.
With specific SiteLock services in place, it’s unlikely that you’ll need Expert Services. Our website scanners, SiteLock® SMART™ and INFINITY™, automatically find and remove website malware, but there are rare occasions when malware is too sophisticated to be removed automatically. When that happens, you’ll be alerted, and Expert Services will be available to help, any time 24/7. Expert Services will manually remove malware if automatic removal would break the site, or if the malware is new. Nearly 1 million new malware threats are created every day and may infect your website before we know about it. If that’s the case, Expert Services will remove the malware—and fast!
How fast is fast? Expert Services clean 95% of all malware-infected websites within three hours, helping to mitigate the negative effects of the attack. They recently helped photographer Amanda Naor remove five files of malware after her website was attacked by a backdoor. Within a few hours, her website was clean and back to normal! Expert Services understands that a website compromise can be a overwhelming experience, so every member of the team works hard to get websites back online quickly without any issues.
Our customers say Expert Services is…
Expert Services understands that there’s a lot at stake when a website compromise occurs and will help you fully understand the security issue. “We want our customers to understand the steps Expert Services take to resolve the issue, as well as what they can do to improve the security of their sites going forward,” says Norm Bunton Director of Technical Services & Support at SiteLock.
This doesn’t go unnoticed by our customers:
“It’s important our customers understand what has happened to their website after a compromise occurs,” says Bunton. “An educated customer is a safer customer.”
Website downtime is harmful to your business and reputation—that’s why SiteLock is dedicated to fixing the security issue in a timely manner. “The customer wants and deserves to have their issue resolved in the most expedited manner,” says Bunton, and that’s reflected in many SiteLock reviews.
A fast fix can help prevent damage to your brand and bottom line – that’s why Expert Services works hard to solve your issue quickly and accurately!
Should you ever need to call Expert Services, you’ll be met with politeness and professionalism as one of our engineers assists you with your issue. “We put ourselves in the customer’s shoes,” says Bunton. “By understanding each customer’s specific concerns, we can better respond to their situation.”
Many customers have shown their appreciation for our friendly Support Team:
Expert Services is here for you during this difficult time—why make a stressful situation worse?
If you’re interested in getting help from Expert Services or any of our other website security solutions, contact us anytime at 855.378.6200. Want to hear from more customers? Read SiteLock reviews on sitelock.com/reviews. You can also read more SiteLock reviews on the Better Business Bureau.