Website Hacked?
Get Expert Help Fast
Expert malware removal to get your site back online fast with a one-time emergency cleanup
Most websites cleaned within 4–6 hours of gaining server access
Response Within 6 Hours
Our team starts working quickly when every minute counts
Guaranteed Malware Removal
Handled by security experts
Security Experts Available 24/7
Real people. Real help
One Year of Monitoring Included
Includes 1 year of external monitoring after cleanup
Works with your website stack
Supports WordPress, Joomla, Drupal, WooCommerce, and custom sites
SiteLock Trust Seal
Shows visitors your site is monitored and secure
A hacked website is a business emergency
Every hour your site stays infected can cost you traffic, customer trust, search visibility and revenue. Whether you've received a malware warning from your hosting provider, discovered spam pages in Google or noticed suspicious redirects — SiteLock can help.
Our security experts handle hacked website recovery every day and know what it takes to get your site back online safely.
Signs your site may be hacked
- Malware warnings from Google or your hosting provider
- Unexpected redirects or popups
- Spam pages appearing in search results
- Website blacklisted by Google, Norton or McAfee
- Strange code, unfamiliar files or suspicious site behavior
Get Your Website Back in 3 Simple Steps
1. Start your cleanup request
Purchase SiteLock 911 and securely connect your website through the SiteLock dashboard.
Need help? Our team can guide you through setup and access requirements.
2. We clean and repair your site
Once we have access, a SiteLock security expert begins investigating and cleaning your website removing malware, SEO spam, backdoors, and the vulnerability that allowed the attack..
Most websites are cleaned within 4–6 hours of gaining server access.
3. Get back online with confidence
After your site is cleaned, you'll receive a detailed report outlining what was removed and repaired.
Every 911 cleanup also includes one year of external monitoring to help identify future threats.
See how SiteLock saved Amanda’s hacked website
What Types of Website Hacks Do We Fix?
Common hacked-site issues we resolve
Defaced or altered websites | Malware and browser security warnings | Google and third-party blacklist issues |
Malicious redirects to suspicious websites | Spam pages or SEO spam links | Phishing pages |
Hosting-provider malware alerts | Unauthorized users have gained access to your website | Backdoors and hidden malicious code |
Choose Your Recovery Option
Which of these describes you?
I'm not a SiteLock customer and need emergency help | 
I'm already on an annual SiteLock Pro or Business plan | 
I'm a SiteLock customer on a monthly plan | ||||
|---|---|---|---|---|---|---|
Choose between a one-time emergency clean or an annual plan that includes emergency cleanup plus ongoing protection all year. Both options get your site cleaned within 6 hours. | Your emergency cleanup is already included in your plan — no additional purchase needed. Our team will begin work within 6 hours of receiving your request.
| Monthly plans do not include emergency cleanup. You can purchase SiteLock 911 as a one-time clean or upgrade to an annual plan — which includes emergency cleanup as part of your plan | ||||
|
|
Buy SiteLock 911 as a one-time fix — or get it included at no extra cost with an annual Pro or Business plan
SiteLock 911
Best for website owners who need fast, expert malware cleanup after a hack.
One‑time service with no ongoing subscription.
- Priority Access to SiteLock's expert support team
- Response within 6 hours of your order
- Most sites are cleaned within 4 to 6 hours of gaining server access
- Automated and expert manual cleaning techniques included
- Guaranteed removal of malware, SEO spam, backdoors, and blocklist warnings. In the rare case we cannot remove the identified issues, you will be fully refunded
- Includes one year of external monitoring
For hacks affecting multiple sites/domains, save with our volume pricing discounts
SiteLock Pro Plan
Best suited for websites with a large amount of traffic needing an extra layer of protection.
Complete onboarding and setup available, free-of-charge
24/7 Access to Customer Support
- 24-hour ticket response time
Unlimited Automatic Malware Removal
- Unlimited automated malware removal
SiteLock 911 Emergency Malware Cleanup — included at no additional cost
- Priority response within 6 hours of your order
Daily Site Scanning, including:
- Site Health Status
- Email Reputation Scan
- Webpage Scan
- Cross-site scripting scans
- SQL injection scan
- SSL Monitor
Daily Code & Database Scanning and Patching, including:
- Codebase, database, and content management system (CMS) scanning
- Vulnerability detection and automatic patching
Content Delivery Network (CDN) and Web Application Firewall (WAF), including:
- Malicious bot blocking
- Backdoor protection
- DDoS protection
SiteLock Business Plan
Best suited for business and e-commerce websites of all sizes.
Complete onboarding and setup available, free-of-charge
24/7 Access to Customer Support
- 12-hour ticket response time
Unlimited Automatic Malware Removal
- Unlimited automated malware removal
SiteLock 911 Emergency Malware Cleanup — included at no additional cost
- Priority response within 6 hours of your order
Daily Site Scanning, including:
- Site Health Status
- Email Reputation Scan
- Webpage Scan
- Cross-site scripting scans
- SQL injection scan
- SSL Monitor
Daily Code & Database Scanning and Patching, including:
- Codebase, database, and content management system (CMS) scanning
- Vulnerability detection and automatic patching
Content Delivery Network (CDN) and Web Application Firewall (WAF), including:
- Malicious bot blocking
- Backdoor protection
- DDoS protection
CDN and WAF Power User and e-Commerce Controls:
- Two-factor authentication for protected/login areas via email or SMS
- Firewall PCI reporting
- Custom WAF rules editing dashboard
On a monthly Pro or Business plan?
Monthly plans do not include emergency cleanup.
You can purchase SiteLock 911 separately or upgrade to an annual plan — which includes emergency cleanup plus full ongoing protection.
FAQs
How long does malware removal take?
Most websites are cleaned within 4–6 hours of gaining server access.
Is SiteLock 911 a subscription?
No. SiteLock 911 is a one-time emergency cleanup service for hacked websites.
How quickly will someone start working on my website?
Within 6 hours of receiving your order and website access information.
I'm on an annual plan — do I need to purchase 911 separately?
No. Annual Pro and Business plans include emergency cleanup as part of your plan. Log in to your dashboard and open a support ticket to get started.
What information do I need to provide?
Typically FTP credentials, hosting access, or website administration credentials. Our team can walk you through this if needed.
What about monthly Pro or Business subscribers?
Monthly plans do not include emergency cleanup. You can purchase SiteLock 911 separately or upgrade to an annual plan, which includes cleanup plus full ongoing protection.
Do I need to take my website offline during the cleanup?
No. SiteLock can clean your site while it stays live, minimising disruption to your visitors and business.
Can you help remove Google blocklist warnings?
Yes. We assist with identifying and addressing blocklist issues and provide guidance throughout the review process.
Can you help remove Google blocklist warnings?
Yes. We assist with identifying and addressing blocklist issues and provide guidance throughout the review process.
What if my website gets hacked again?
SiteLock Pro and Business plans include ongoing protection and unlimited malware cleanups — so you're covered if anything recurs.
Do you support WordPress?
Yes. We support WordPress, WooCommerce, Magento, Drupal, Joomla, Shopify, and custom-built websites.
Don't Let a Website Hack Cause More Damage
Every hour a compromised website remains infected can impact traffic, customer trust, search rankings, and revenue.
Get expert help today.
