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Get in touch with SiteLock

If you have anything to tell us, from compliments to complaints, we want to hear it. SiteLock reviews and values all customer feedback. You can call 855.378.6200 or live chat with us anytime, 24/7/365. We also recommend reading our FAQ first in case your question is answered there. Otherwise, simply fill out the form below and we’ll be in touch.

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200+ Reviews

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You deserve the best SiteLock experience possible

The SiteLock Difference

One of our core values is to put the customer first, without exception. We strive to make security easy for all website owners through automated solutions and first-class customer service - and our happy customers are proof of this commitment.

Taking responsibility is another one of our values. If we fell short of your expectations, please contact us and let us know.

SiteLock Frequently Asked Questions

SiteLock is the global leader in website security. Founded in 2008 with a passion to protect every website on the internet, we protect over 12 million websites of all sizes around the world.

Website security defends your site from dangerous cyberthreats that can steal visitor information, take your site offline, and impact your traffic. SiteLock offers affordable solutions to secure your site.

There are many reasons why website owners need website security. Here are a few:

  • Malware infections could cost you thousands. The costs to clean up and restore your site can quickly add up, and you may also lose revenue if your website is down or inaccessible due to an attack. For less than the cost of your daily latte, you can prevent a costly cyberattack.
  • Hosting providers protect servers, not individual websites. Your host secures the server your site lives on, but it’s up to you to secure your site. Think of website security like an apartment building: management may provide security for the building, but it’s your responsibility to lock your door.
  • It only takes one successful cyberattack to take down a website, and websites are attacked 58 times a day on average. That one attack can be devastating - just ask the website owners who’ve experienced it.

Our U.S.-based support team is available any time, day or night, 24/7/365. You can either call us at 855.378.6200 or start a live chat with our U.S.-based support team.

SiteLock partners with hundreds of hosting providers to help protect the websites they host from cyberthreats. As part of this partnership, your web host may provide you with a complimentary SiteLock website scanner designed to find malware and vulnerabilities. We recommend upgrading your services to ensure your website is fully protected. It only costs an average of $1-2 per day to prevent cyberattacks that could end up costing you thousands.

Our Website Security Consultants and Technical Support members take pride in being courteous and professional. If you had a great SiteLock experience, we’d love if you could leave us a review! If you experienced pushy sales tactics, please contact us and let us know so we can make it right.

Absolutely. If you have SiteLock SMART, known malware is automatically removed from your site. More complex malware will need to be removed manually by our Expert Services team. This service is complimentary for all INFINITY customers. All other customers will need to purchase a one-time clean. If you’re not sure what your package includes, contact your account manager or call us at 855.378.6200.

If your question isn’t answered here, please contact us and we’ll be happy to help. For more about the SiteLock experience, watch the stories of three website owners who saved the day with SiteLock.

SiteLock customer success stories

Read real-life stories from actual customers as they describe their SiteLock experiences and how we helped save their sites after a cyberattack.

Independent Photographer Focuses On Website Security

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SiteLock Keeps Website Safe for Memphis Restaurant

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SiteLock Helps Publication Increase Online Presence After Malware Attack

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