Last December, Patchman announced it was bringing automated core CMS patching to eCommerce applications. Adding to their already robust eCommerce portfolio, we are pleased to announce that Patchman is now offering automated core CMS patching for PrestaShop. PrestaShop is a free open source eCommerce application designed to make online stores accessible to businesses of all shapes and sizes. The application boasts over 270,000 active sites and a community of over 1 million users in 195 countries. Through partnerships with industry leaders like Google and PayPal, PrestaShop’s mission is to help all businesses build a successful online storefront.
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Nancy is a small business owner who runs an ecommerce store selling women’s clothing. She knows there’s a lot of competition out there, so she works hard to make her customers happy. She’s found that one of the best ways to attract new customers and keep them coming back is by creating a feature-rich, user-friendly website that visitors love to use. Nancy’s website provides an easy shopping experience for her customers thanks to the features included with ecommerce plugins like Magento and WooCommerce. It also includes linked social media accounts, videos, pages of merchandise, and more!
One day, Nancy woke up to an inbox full of emails from frustrated customers. Something was wrong with her website!
Dawn H. spent 30 plus years working in the IT industry before deciding to make a career change. Having recently lost 120lbs in 14 months, she developed a personal connection with a women’s shapewear brand and decided to purchase the company in November 2016.
As any small business can attest to, a website is central to establishing their brand. It not only acts as the face of the business but is also the primary point of contact for customers and a profitable asset. Ninety percent of all Dawn’s business is conducted online through an e-commerce WordPress site. The site is also optimized for mobile use and provides an easy checkout experience. This makes it essential that her website is running safely and securely at all times.
Not long after purchasing the women’s shapewear brand, Dawn was slated to attend and exhibit at one of their biggest retail trade shows of the year on the West Coast just before the holiday shopping season. Attending this show was vital to driving brand awareness as well as traffic to her website, which would generate sales. About 12 hours before Dawn and her team were supposed to leave for the event, she received an email from Google saying her website had been hacked. Upon doing her own Google search she discovered that listed under her website name, in big red letters, were the words “THIS WEBSITE MAY BE HACKED.” After further investigation, it was determined that her website had most likely been Google blacklisted for several days before Dawn was even aware. Now in panic mode, Dawn immediately contacted her hosting provider who immediately put her in touch with SiteLock.
Solution and Result
Thanks to the SiteLock customer service team which operates 24/7/365, Dawn was able to get in touch with a SiteLock security consultant mere hours before her show. SiteLock quickly diagnosed the problem and explained that her e-commerce website had experienced multiple hacks in the form of email spam, URL’s referencing spam, and malware. These were security issues that, if left unattended, could have put customer data at risk. SiteLock told Dawn not to worry, and assured her that they would have the issues resolved within four to six hours. Although overwhelmed by the unexpected circumstances, Dawn was grateful for the personal attention and quality support she received from the SiteLock team.
“SiteLock took the time to explain to me exactly what was wrong with my website and helped recommend the right security solution to prevent my site from being hacked again.”
Dawn was relieved to wake up the next morning and see that her website was up and running, no longer blacklisted. Unfortunately, the very next day, her site was once again suspended. This time, Dawn’s hosting provider had found additional spam and malware in old backup files and folders that SiteLock did not have initial access to. Dawn immediately contacted SiteLock, who set up a conference call with the hosting company to help resolve the issue. Dawn explained, “I was so impressed because SiteLock worked directly with my hosting provider to ensure all issues were taken care of and that my website was back up and running smoothly before we hung up the call.”
As a small business owner without an IT department, it could have cost Dawn thousands of dollars to get her website back up, not to mention the potential for lost sales. Together, SiteLock and Dawn were able develop the right security solution for her website utilizing SiteLock TrueShield: Enterprise and SiteLock INFINITY. By taking a proactive approach to website security, Dawn has confidence knowing her website is protected and can focus on growing her business.
Since partnering with SiteLock, Dawn is much more aware of how easily hackers can target and successfully penetrate a website. Dawn recounted, “I never really thought this could happen to me. I assumed my hosting provider was securing my website. It was a tough lesson to learn that website security is actually my responsibility, but one that allows me to now educate others so it doesn’t happen to them.”
Today, Dawn has peace of mind that her site is secured with SiteLock, and her business can continue to run smoothly. Dawn especially loves the detailed report she receives that shows her just how many attacks continue to be blocked each week.
She is also amazed at the exceptional customer service SiteLock provides. “Every single day my account manager calls me to provide an update on my site. He just calls and says, “Hi Dawn. I have just started my shift and checked the reports on your site and everything is running smooth.” I mean, how many people do that? Maybe a few. How many do that every day? No one!” Dawn said.
Advice for other Small Business Owners
Dawn also has some advice for other small business owners in hopes of preventing them from having to go through the same ordeal that she did.
“My advice to small businesses is simple and straight forward. You need to create a security plan and be proactive in securing your website. Don’t think it won’t happen to you.”
We offer a suite of comprehensive and affordable website security solutions to ensure that your website stays free of malware. For more SiteLock case studies, visit www.sitelock.com/reviews. You can also read a brutally honest review of SiteLock on WPBuffs.com.
Patchman, best known for patching application vulnerabilities and helping hosts stop abuse before it begins, is expanding its product offering for the first time since being acquired by SiteLock in July 2017. Patchman, which is based in the Netherlands, was founded in 2015 with the goal of securing CMS applications from the hosting provider level to protect customers who did not update their applications in a timely manner. Up until now, Patchman has focused on the “Big Three” of open source content management systems – WordPress, Joomla!, and Drupal – covering core application vulnerability patches. Now, for the first time, Patchman is expanding their offerings into both ecommerce and plugins – offering patches for Magento core vulnerabilities and WooCommerce vulnerabilities.
Did you know that 27 percent of consumers don’t shop online due to fears their personal information might be stolen? Or that 65 percent of consumers who have had information compromised due to online shopping will no longer shop online or return to the site their information was compromised? These alarming statistics are based on a survey conducted by SiteLock in Q4 2017, in which 1,017 consumers were asked to assess their views on online shopping. These survey results illustrate that consumers are reluctant to shop online out of concern their personal information is not being protected from eCommerce stores.
As an eCommerce owner, are you doing enough to address and overcome your customers’ fears? If not, don’t worry – we’ll explain how you can protect your customers by using PCI compliance. We’ll also make sure you understand the ins and outs of PCI compliance, the steps to get started, and the penalties for not meeting PCI standards.
Ecommerce sites can look forward to overstuffed stockings this holiday season. Holiday sales are expected to increase by at least 4 percent this year, for an anticipated total of $1.04 trillion – and for the first time, online spending is expected to exceed in-store sales. In fact, consumers plan to spend 51 percent of their holiday shopping budget online, compared to 42 percent in stores.
Despite these trends, a recent study by SiteLock shows that nearly one in three online shoppers do not plan to shop online at all during the holidays.
Can your small business afford being hacked? According to CNBC, 50 percent of all small businesses have experienced a breach – and 60 percent of victims are out of business within six months due to the hefty cost of recovery. What makes small businesses such an easy target, and what can business owners do to keep their digital doors open? Find out in the latest episode of Decoding Security, as Website Security Research Analysts Jessica Ortega and Michael Veenstra discuss small business cybersecurity, recent security news, and more.
Each year we mark our calendars in anticipation for HostingCon, a global event for the cloud and service provider ecosystem. Taking place in Los Angeles, CA from April 3-6, 2017, HostingCon 2017 is the only event in North America designed completely to serve the good of the cloud and service provider industry.
This will be SiteLock’s ninth year attending HostingCon, and yet another year as a sponsor. As one of the industry’s most recognized event, we look forward to HostingCon because it provides the perfect platform to strengthen existing relationships while establishing new business opportunities within the hosting community.
HostingCon 2017 is especially exciting for us because SiteLock President, Neill Feather, is participating in an eCommerce panel entitled, Trends in eCommerce 2017: Delivery Functionality and Success. The session will discuss how website owners can drive success amid today’s ever-evolving cyberthreats.
Featuring a panel of distinguished experts, the session will also address the latest eCommerce trends, including security, payment innovation, web apps, and customer churn. The panel discussion takes place Wednesday, April 5th from 2:30pm to 3:30pm, and is sure to be a conversation attendees won’t want to miss.
If you’d like to attend HostingCon next year, visit the official HostingCon website to learn about next year’s exciting sessions and sponsors. If you’d like SiteLock to secure your eCommerce business, visit our page dedicated to eCommerce website owners or give us a call at 855-378-6200.
Retail therapy is the act of shopping with the primary purpose to improve the buyer’s mood. This form of “therapy” is practiced among many consumers, with more than half of Americans admitting to making a purchase as a way to lift their spirits. As therapeutic as shopping can be, it also raises fear among many consumers – especially around the holiday season. With websites, including eCommerce sites, experiencing 22 cyberattacks per day on average, shoppers have good reason to be concerned.
With the holidays quickly approaching and online shopping expected to hit record highs, it’s the perfect time to make sure your customers, and your bottom line, aren’t at risk. In fact, shipping experts like FedEx, are predicting another record-breaking year of shipments driven by eCommerce purchases.
With the push for holiday shopping about to begin, we conducted a survey to take a closer look at trends in online shopping and how that relates to what we’re passionate about: website security.