Tag: Case study (Page 1 of 2)

Interior Designer Keeps Her Site Beautiful with SiteLock [Case Study]

Company Overview

Founded in 2003, Rochelle Interiors is a full-service interior design consultation business offering decorating, space planning, remodeling, and updating for clients’ homes. Founder Rochelle Mella believes in providing graceful aesthetics with functional design to meet the needs of individual budgets. Through rochelleinteriors.com, prospective and current customers can review services offered, view images of before and after projects, and submit a quick inquiry.

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SiteLock Reviews: Vic’s Tree Service Springs Back to Life with Website Security [Case Study]

Company Overview

Vic’s Tree Service prides itself in preserving “the beauty of nature in your own yard.” Founded in 1978, the company has provided quality tree and landscape care to the Great Falls, Virginia community for forty years. They specialize in tree care, tree stump removal, and can even show customers how to cut down a personal Christmas tree. Due to the company’s growing popularity, Vic’s Tree Service launched its website, vicstreeservice.com, to improve their marketing efforts and assist prospective and current customers.

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SiteLock Reviews Beach Rental Property After Enduring the Winds of A Cyberattack [Case Study]

Company Overview

Rentals on the Ocean manages twelve beautiful oceanfront and ocean view cottages in Nags Head, North Carolina. Reservationist and website manager, Ronni Moldovan, confidently states, “you will never want to leave our beaches.” Founded in 1995, Rentals on the Ocean prides itself in being “Always Pet Friendly.”

As a way to make booking reservations easier for their visitors, change was needed to accommodate their high volume of tourists. Rentals on the Ocean shifted from local advertising on third-party vacation rental websites to creating a website of its own. It quickly took off, and the website reached customers across the nation. Today, Rentals on the Ocean relies heavily on rentalsontheocean.com to book vacation rentals and help customers plan their vacations.  

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Independent Photographer Focuses On Website Security [Case Study]

Company Background

Amanda Naor’s camera lens has a distinct purpose: “to authentically tell a story through images.” A hobby photographer turned professional, Amanda is known for her documentary-style photos of children, families, and “the beauty of the everyday.” She established her small business, Amanda Naor Photography, to pursue a career that would allow her the flexibility to start a family of her own.

Sharing her images with clients and acquiring new customers is essential to building a successful business, so Amanda created a custom website, amandanaorphotography.com with WordPress. Using a plugin specifically designed for photographers, she added galleries to showcase her beautiful photos and even installed a template to help give her website a professional, polished look. After prospective customers view her work, they can easily schedule a session through a contact form on her site. While all these features helped define her brand and made for a great user experience, Amanda’s website was missing one very important component: website security.

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SMB Owner Gets Her Website Back In Shape [Case Study]

Company Background

Dawn H. spent 30 plus years working in the IT industry before deciding to make a career change. Having recently lost 120lbs in 14 months, she developed a personal connection with a women’s shapewear brand and decided to purchase the company in November 2016.

As any small business can attest to, a website is central to establishing their brand. It not only acts as the face of the business but is also the primary point of contact for customers and a profitable asset. Ninety percent of all Dawn’s business is conducted online through an e-commerce WordPress site. The site is also optimized for mobile use and provides an easy checkout experience. This makes it essential that her website is running safely and securely at all times.

Challenges

Not long after purchasing the women’s shapewear brand, Dawn was slated to attend and exhibit at one of their biggest retail trade shows of the year on the West Coast just before the holiday shopping season. Attending this show was vital to driving brand awareness as well as traffic to her website, which would generate sales. About 12 hours before Dawn and her team were supposed to leave for the event, she received an email from Google saying her website had been hacked. Upon doing her own Google search she discovered that listed under her website name, in big red letters, were the words “THIS WEBSITE MAY BE HACKED.” After further investigation, it was determined that her website had most likely been Google blacklisted for several days before Dawn was even aware. Now in panic mode, Dawn immediately contacted her hosting provider who immediately put her in touch with SiteLock.

Solution and Result

Thanks to the SiteLock customer service team which operates 24/7/365, Dawn was able to get in touch with a SiteLock security consultant mere hours before her show. SiteLock quickly diagnosed the problem and explained that her e-commerce website had experienced multiple hacks in the form of email spam, URL’s referencing spam, and malware. These were security issues that, if left unattended, could have put customer data at risk. SiteLock told Dawn not to worry, and assured her that they would have the issues resolved within four to six hours. Although overwhelmed by the unexpected circumstances, Dawn was grateful for the personal attention and quality support she received from the SiteLock team.

“SiteLock took the time to explain to me exactly what was wrong with my website and helped recommend the right security solution to prevent my site from being hacked again.”

Dawn was relieved to wake up the next morning and see that her website was up and running, no longer blacklisted. Unfortunately, the very next day, her site was once again suspended. This time, Dawn’s hosting provider had found additional spam and malware in old backup files and folders that SiteLock did not have initial access to. Dawn immediately contacted SiteLock, who set up a conference call with the hosting company to help resolve the issue. Dawn explained, “I was so impressed because SiteLock worked directly with my hosting provider to ensure all issues were taken care of and that my website was back up and running smoothly before we hung up the call.”

As a small business owner without an IT department, it could have cost Dawn thousands of dollars to get her website back up, not to mention the potential for lost sales. Together, SiteLock and Dawn were able develop the right security solution for her website utilizing SiteLock TrueShield: Enterprise and SiteLock INFINITY. By taking a proactive approach to website security, Dawn has confidence knowing her website is protected and can focus on growing her business.

Since partnering with SiteLock, Dawn is much more aware of how easily hackers can target and successfully penetrate a website. Dawn recounted, “I never really thought this could happen to me. I assumed my hosting provider was securing my website. It was a tough lesson to learn that website security is actually my responsibility, but one that allows me to now educate others so it doesn’t happen to them.”

Today, Dawn has peace of mind that her site is secured with SiteLock, and her business can continue to run smoothly.  Dawn especially loves the detailed report she receives that shows her just how many attacks continue to be blocked each week.

She is also amazed at the exceptional customer service SiteLock provides. “Every single day my account manager calls me to provide an update on my site. He just calls and says, “Hi Dawn.  I have just started my shift and checked the reports on your site and everything is running smooth.” I mean, how many people do that? Maybe a few. How many do that every day? No one!” Dawn said.

Advice for other Small Business Owners

Dawn also has some advice for other small business owners in hopes of preventing them from having to go through the same ordeal that she did.

“My advice to small businesses is simple and straight forward.  You need to create a security plan and be proactive in securing your website. Don’t think it won’t happen to you.”


We offer a suite of comprehensive and affordable website security solutions to ensure that your website stays free of malware. For more SiteLock case studies, visit www.sitelock.com/reviews. You can also read a brutally honest review of SiteLock on WPBuffs.com.

 

How SiteLock Saved a Whale Watchers Website [Case Study]

Company Overview

Hyannis Whale Watcher Cruises is dedicated to providing ‘Cape Cod’s Finest Whale Watching!’ Established in 1989, the company brings more than thirty years of experience to whale watching, with an impressive sighting rate of 99 percent. As the company’s popularity grew, its website was forced to expand from an initial online brochure to a comprehensive resource including whale watching information, trip scheduling and online ticket purchasing. These changes also greatly increased customer reach both nationally and internationally.

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How a Self-Published Author Turned to SiteLock to Save His Website [Case Study]

Overview

Bill Kasal is a retired award-winning TV, video and radio producer. With over 25 years of experience, he has held many impressive roles including; Program Director and co-host for the Coachella Valley’s highest rated morning radio show, Executive Marketing Director for another, and Executive Producer for a seven-part PBS Series. After winning countless awards for television programs for nonprofit organizations, Kasal has turned his focus to writing books.

Kasal is the author of seven self-published books on Amazon. His writings cover a wide range of topics, including observations on daily life, family, recipes, humor, and his experiences as a reserve police officer. To share his stories and promote his books, Kasal relies heavily on his WordPress blog, billkasal.com.

Kasal started his blog in 2010, and not only uses it as an outlet for his writing, but also as a way for his site visitors to find his Amazon Author Page. “My blog has an active following, and my visitors reference it regularly to stay updated on my upcoming book launches,” Kasal says.

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Case Study: ValChoice

Company Background

Dan Karr is the founder and CEO of ValChoice.com, a company with a mission to “give every consumer in America a free analysis of their insurance company.” After an awful car accident, Karr was unable to recover almost $100,000 worth of medical expenses from his health and auto insurance companies. As a husband and a father of three, the financial strain put pressure on his entire family. “After that experience, I vowed to prevent this from happening to any other family by leveraging my technology background to bring transparency to the insurance industry,” said Karr. That’s when ValChoice.com was born.

ValChoice.com provides its customers with a detailed, easy-to-understand analysis of the value, protection and services that insurance companies offer. As the company website states, ValChoice.com is “an independent, unbiased and trusted source of information about insurance companies.”

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Case Study: The Blogging 911

Company Background

Rena McDaniel is a self-proclaimed WordPress aficionado and a technology buff. She is also a successful WordPress designer, mother, wife, and grandmother.

Five years ago, McDaniel’s life changed when she was in a serious car accident. Unfortunately, the accident resulted in her becoming physically disabled. After a year of rehabilitation, her husband accepted a new job in South Carolina. They sold everything and made the move. Motivated by the change and inspired by her new environment, McDaniel channeled her energy into her personal passion, WordPress. Her blog quickly grew beyond the simple joy of writing, and developed into a natural curiosity for WordPress design. With continued focus on her passion, McDaniel soon mastered her craft and her friends and family began to take notice. With their encouragement she decided to found TheBlogging911.com.

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Case Study: ACEC

Company Background

ACEC-website.org is the official website of the Association of Corporate Executive Coaches (ACEC)™. CB Bowman, a Certified Master Coach, created the ACEC website in 2012 and runs additional websites with a focus on executive coaching. In 2015, she created the MEECO Designation™—Measuring Excellence in the use of Executive Coaching in Organizations, which is now widely adopted. The designation is offered through the MEECO Institute™ and distinguishes organizations that have achieved excellence through weaving executive coaching into the fabric of their culture. Bowman is passionate about the work she does and the importance of executive coaching, that passion is evident at ACEC-website.org.

“ACEC was created to help the business community identify mastery level corporate executive coaches who had a complete understanding and experience in both business and executive coaching,” said Bowman. ACEC-website.org includes information for executive coaches worldwide, members, organizations searching for mastery level executive coaches and contact information for both Bowman and her executive committee. Bowman notes, “This makes the website a critical part of our existence.”

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