MarlowesMemphis.com is the online face of Marlowe’s Ribs and Restaurant in Memphis, TN. Established in 1974, Marlowe’s has become an institution in Memphis with a loyal base of local customers, national and international tourists that flock to Elvis Presley’s iconic mansion, Graceland, while stopping for a bite to eat on the way. In fact, Marlowe’s is one mile south of Elvis Presley’s estate, which welcomes more than 500,000 visitors each year. Marlowe’s uses its website to capitalize on these tourist visits by offering online ordering for take-out, delivery, drive-thru pick up window, or reserving their free pink limo shuttle to bring customers to the restaurant for their World Class Award Winning Memphis-Style BBQ.
Marlowe’s relies heavily on its website for online food orders, attracting new customers and tourists to the restaurant, promoting Elvis events, and memorabilia purchases from its online gift shop. As the IT Contractor, Steven Powell is responsible for everything impacting the website, including and perhaps most importantly – website security. Powell affirmed that MarlowesMemphis.com is what, “Drives new customers to their business.” After seeing many well-publicized headlines of website breaches in the news, Powell is aware of how damaging a security breach could be to the overall business. In 2013, Powell decided the best approach to protecting Marlowe’s website would be a proactive one. After conducting some careful online research, he decided that Marlowe’s should partner with SiteLock. Powell and the owner of Marlowe’s, Missy Coleman, were both impressed with the security company’s automated website security protection, as well as the 24/7 customer support. That’s when Powell contacted SiteLock, the global leader in website security, to protect Marlowe’s online investment.
Proactive Solutions & Customer Experience
Powell worked closely with the SiteLock team of security experts to determine what type of protection was needed based on the content and functionality of the site. Powell opted for the SiteLock® INFINITY™ package to provide continuous 24/7 monitoring of Marlowe’s website for malware and other vulnerabilities. INFINITY is a state-of-the-art malware and vulnerability remediation service designed to identify and automatically remove known malware scripts, backdoor files and malicious coding from websites. Powell also relies on the SiteLock®TrueShield™ web application firewall to proactively prevent malicious traffic and harmful requests from accessing Marlowe’s website.
Powell readily admitted, “I didn’t know what a bot was until I talked with SiteLock.” Now he reviews his SiteLock Dashboard weekly to see how many bad bots are prevented from breaching Marlowe’s website. He also uses the SiteLock Dashboard as a resource to gauge the overall health and performance of Marlowe’s site, as well as the number of blocked attacks. In May 2017 alone, 2,361 threats were blocked from marlowesmemphis.com. This gives Powell a tremendous sense of security and peace of mind.
In addition to the information provided on the SiteLock Dashboard, Powell further educates himself on the health of Marlowe’s website by reviewing the Platform Digest, a weekly email distributed by SiteLock. The Platform Digest provides a high-level analysis of any potential risks associated with Marlowe’s website and helps Powell stay educated, informed and proactive about security. Powell was also impressed with the quality of support he received from SiteLock, stating, “My concerns were quickly resolved and I appreciated the respect and courtesy of the agents. The SiteLock technicians were easy to work with, listening to my questions and providing clear explanations of security risks.”
Finally, Powell’s experience with SiteLock was extremely positive stating, “The customer support team was helpful and knowledgeable. They worked with me to find the right security products for my specific needs. I would definitely recommend SiteLock as a cost-effective solution to website protection.” Powell’s proactive approach to website security keeps Marlowe’s Ribs & Restaurants’ online asset safe with SiteLock’s innovative products.
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