Company Background

Shantel B. Eilenfield has worked in the accounting and tax preparation field for the last 13 years. She first realized her passion in college where she received a degree in Accounting, following in her father’s footsteps. Post-graduation she worked for accounting firms in Georgia, Texas and Virginia. Then in 2010, with the support of her current boss, husband and children, she tested to become a certified public accountant (CPA). After receiving her certification, Eilenfield worked hard to build a loyal client base.

In 2013 Eilenfield took the next step in her career by purchasing a small practice in Virginia and establishing BHT Inc./Shantel B. Eilenfield, CPA. Her business website, SBECPA.com, was created to inform clients of her new business venture.

Challenges

Eilenfield has loyal clients who help grow her business through personal referrals. When they began notifying her that her website was inaccessible from Google, she grew concerned. Her fears were confirmed when her host alerted her that her website had been blacklisted as a result of a successful cyberattack. Malware had been inserted into SBECPA.com’s source code and had rendered it useless. Eilenfield’s customers and referrals had no way to access her website or find information about her new office.

With the help of her website host, Eilenfield got in touch with SiteLock for an immediate resolution.

Solution and Result

SiteLock quickly diagnosed Eilenfield’s website issues and advised her on the best solution. They installed SiteLock® SMARTTM Secure Malware and Removal Tool, as well as SiteLock® TrueShieldTM web application firewall (WAF).

SMART provides complete website analysis by downloading and scanning all website files for malicious code and removing them automatically. SMART identified and removed five malicious website files that were infecting SBECPA.com and causing it to be blacklisted. Once removed, Eilenfield contacted her website host and was able to get SBECPA.com back online and removed from Google’s blacklist.

In order to protect SBECPA.com from future attacks, TrueShield WAF was installed. Within four minutes the WAF was successfully installed and configured on SBECPA.com. TrueShield adds another safeguard to Eilenfield’s website and has since blocked 15 bad bots and over 240 malicious threats.

SiteLock worked closely with Eilenfield to get her website cleaned and secured as quickly as possible. She says of her experience, “The (SiteLock) rep was good at explaining what was happening. They just took care of the problem and got it back up and running.” Eilenfield is now protected by SiteLock and can return to focusing on her accounting clients.

“It gives me peace of mind, it’s one less thing to worry about and frees up more of my time to spend on meeting my client’s needs,” said Eilenfield.

We offer a suite of comprehensive and affordable website security solutions to ensure that your website stays off the blacklist. For more SiteLock case studies, visit www.sitelock.com/reviews. You can also read other SiteLock customer reviews on Consumer Affairs and TrustPilot.